High-handed behaviour of Solitaire Honda personal leaves customer stranded over Tata AIG insurance claim

Car insurance companies are normally signed on by customers over an assurance that when the vehicles have an issue or problem. The insurance companies check their claim and provide them insurance cover.

However, a recent claim of a customer (name withheld) with Honda car No MH02CP6992 is learnt to have faced an ironical issue with Solitaire Honda, a Navnit Group Company promoted by Krish Cars Private Limited, which provides support with car servicing and insurance matters in Mumbai.

According to the customer, the car was submitted for car servicing and insurance related work at the Borivali showroom of Solitaire Honda which handles work related to sales, service and spares. But an insurance adviser executive named Sujit Samant informed the customer that no cashless insurance is available with them from Tata AIG insurance anymore. The customer was told that the Tata AIG insurance company was having issues with their car service facility over the same.

“When I took my car to the facility, the person kept talking tough, and with a high-handed attitude,” says the customer. “Some car owners can get completely dependent on the service centers, once they hand over their car for servicing and insurance, and some people and centers may exploit this dependence to earn more,” feels the customer.

The customer isn’t aware about issues Solitaire Honda / Krish Cars may be having with Tata AIG General Insurance Company. But the service center refusing to provide cashless insurance has caused much distress and disappointment to the customer who is figuring out how to take the matter forward.

The customer was asked by said Solitaire Honda personal Sujit Sawant to pay the entire money upfront and was told that he will get a refund later from Tata AIG after deductions. The insurance amount came to more than 40 thousand rupees and the customer was reluctant to pay that kind of money upfront.

When the customer informed this to the Solitaire Honda / Krish Cars personal Sujit Sawant, he told the customer that there will be a cancelling fee of Rs 2,000 the customer will have to pay, and that as the survey was already done, he will also not get any claim on the insurance of his car’s parts later.

Tata AIG General Insurance Company Limited is an Indian general insurance company and a joint venture between the Tata Group and American International Group. Tata Group holds a 74 percent stake in the insurance venture with AIG holding the balance of 26 percent.

Solitaire Honda is a contemporary facility, situated in the Western Region of Mumbai. Solitaire Honda is part of the Navnit Group, promoted by Krish Cars Private Limited and has been trading since February 2009 with Krishna Navnit Kachalia and Navnit Liladhar Kachalia being its directors. Solitaire Honda has two showrooms and workshops, one at Andheri and the second at Borivali.